Kohl's reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Kohl's a safe and legitimate site to use? How do customers rate Kohl's? Is Kohl's a scam, what are the most common complaints?
Customer service rating: 2.0 - 2 ratings

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Knoji Staff
140
Posted Jul 3, 2018

Yelp

Generally, the feedback on Kohl's on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Kohl's locally are have had some issues Kohls' customer service, but generally have had a satisfactory experience with them.

You can see Kohls' Yelp reviews here.

Better Business Bureau (BBB)

Kohl's has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Kohl's to grade them, and they've assigned them a positive score. Most likely, Kohl's has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Kohls' BBB rating and scorecard here.

Glassdoor

Kohl's has neutral to slightly positive feedback on Glassdoor. Out of 8,039 ratings Kohl's has received a 3 star rating by current and former employees. This indicates that Kohl's likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Kohls' Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Kohl's negative ratings. Consumers have posted 307 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with Kohls' service, and have assigned them lower ratings.

You can see Kohls' Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Kohl's.

Generally, the feedback on Kohl's among Redditors has been negative. Most of the responses to this thread about Kohl's were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Kohl's here.

Learn more at kohls.com.

Shopping tip: (January 22, 2019): Use promo code HYUSB2PKBYCZJ to save 30% off at kohls.com — redeem it here. You can also view more Kohl's promo codes.

Amazon.com is also offering discounts on select Kohl's items on their website.

This user rated Kohl's's customer service: 3.0
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Rated 4.1 - 41 reviews
kohls.com

About Kohl's

Kohl's is a major department stores company operating the e-commerce site kohls.com. Kohl's sells its products and services in the department stores vertical, offering discounts and promo codes to its customers infrequently. Kohl's is very well-regarded among shoppers on Knoji, with 41 ratings and an average rating of 4.1 stars. Kohl's scores very highly compared to other brands in the department stores industry, providing 21 e-commerce features to better serve its customers.

Kohls' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Kohl's offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Kohl's offers free shipping on all qualifying orders. Get free delivery on your order from Kohl's, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
No
It appears that Kohl's may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Kohl's accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that Kohl's may not accept PayPal currently. Read full answer >>
Apple Pay:
Yes
Kohl's accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Kohl's may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Kohl's supports a promo code box on their website. Check the Kohl's promo codes page for the latest coupon codes from Kohl's. Read full answer >>
Sales:
Yes
Kohl's runs a clearance and promotions page on their website. Check the official Kohl's sales page for the latest discounted prices and sales directly from Kohl's Read full answer >>
Black Friday Ad:
Yes
Kohl's offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Kohl's offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Yes
Kohl's offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Kohl's on their military discounts page. Read full answer >>
Official Coupons Page:
Yes
Kohl's offers their own coupons and promotions page on their website. Check the official Kohl's coupons page for the latest offers directly from Kohl's Read full answer >>
Student Discounts:
Maybe
It appears that Kohl's may not offer student discounts currently. Read full answer >>
Senior Discounts:
Yes
Kohl's offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at kohls.com. See program details on their senior discounts page. Read full answer >>
Birthday Discounts:
Yes
Kohl's offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at kohls.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Yes
Kohl's has a price matching and price adjustment policy. Get discounted pricing from Kohl's if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Competitor Coupons:
Maybe
It appears that Kohl's may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Kohl's may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Kohl's offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Kohl's may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Kohl's offers gift cards and discounted gift cards during special promotional events. Find gift cards for Kohl's. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Kohl's offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Social Media Pages:
Maybe
It appears that Kohl's may not offer social media pages currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Kohl's may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Kohl's may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Kohl's may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Kohl's may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Kohl's may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Kohl's offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Kohl's may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Kohl's offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features