Kohl's reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Kohl's a safe and legitimate site to use? How do customers rate Kohl's? Is Kohl's a scam, what are the most common complaints?
Kohls' customer service are rated: 2.0 - 1 ratings

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Knoji Staff
130
Posted Jul 3, 2018

Yelp

Generally, the feedback on Kohl's on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Kohl's locally are have had some issues Kohls' customer service, but generally have had a satisfactory experience with them.

You can see Kohls' Yelp reviews here.

Better Business Bureau (BBB)

Kohl's has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Kohl's to grade them, and they've assigned them a positive score. Most likely, Kohl's has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Kohls' BBB rating and scorecard here.

Glassdoor

Kohl's has neutral to slightly positive feedback on Glassdoor. Out of 8,039 ratings Kohl's has received a 3 star rating by current and former employees. This indicates that Kohl's likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Kohls' Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Kohl's negative ratings. Consumers have posted 307 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with Kohls' service, and have assigned them lower ratings.

You can see Kohls' Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Kohl's.

Generally, the feedback on Kohl's among Redditors has been negative. Most of the responses to this thread about Kohl's were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Kohl's here.

Shopping tip: (October 22, 2018): Use promo code HYUSB2PKBYCZJ to save 30% off at kohls.com — redeem it here. You can also view more Kohl's promo codes.

Amazon.com is also offering discounts on select Kohl's items on their website.

. You can also view all 0 stores that offer reviews across all categories.

This user rated Kohl's's customer service: 2.0
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Rated 4.0 - 38 reviews

About Kohl's

Kohl's is a major department stores company operating the e-commerce site kohls.com. Kohl's sells its products and services in the department stores vertical, offering discounts and promo codes to its customers infrequently. Kohl's has good ratings among shoppers on Knoji, with 38 ratings and an average rating of 4.0 stars. Kohl's scores very highly compared to other brands in the department stores industry, providing 13 e-commerce features to better serve its customers.

Kohls' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Kohl's offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Kohl's offers free shipping on all qualifying orders. Get free delivery on your order from Kohl's, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Kohl's may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Kohl's accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
PayPal:
Maybe
It appears that Kohl's may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Kohl's may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Kohl's may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Kohl's may not offer promo codes currently. Read full answer >>
Sales:
Yes
Kohl's runs a clearance and promotions page on their website. Check the official Kohl's sales page for the latest discounted prices and sales directly from Kohl's Read full answer >>
Military Discounts:
Maybe
It appears that Kohl's may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Kohl's offers their own coupons and promotions page on their website. Check the official Kohl's coupons page for the latest offers directly from Kohl's Read full answer >>
Student Discounts:
Maybe
It appears that Kohl's may not offer student discounts currently. Read full answer >>
Price Matching:
Yes
Kohl's has a price matching and price adjustment policy. Get discounted pricing from Kohl's if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Birthday Discounts:
Maybe
It appears that Kohl's may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Kohl's may not offer senior discounts currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Kohl's may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Kohl's may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Maybe
It appears that Kohl's may not offer contact information currently. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Kohl's may not offer money-back guarantee currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that Kohl's may not offer loyalty programs currently. Read full answer >>
Reviews:
Maybe
It appears that Kohl's may not offer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Kohl's may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Kohl's may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Kohl's may not accept Klarna financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Kohl's may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Kohl's may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Kohl's may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that Kohl's may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Kohl's may not offer affiliate programs currently. Read full answer >>
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